Planimetrics is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the
Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/What is Personal Information and why do we collect it?Personal Information is information or an opinion that identifies an individual. The Personal Information we collect includes:
- Name
- Email address
- Phone number
This Personal Information is collected when you:
- Submit an enquiry through our website
- Contact us via email or phone
- Submit your details through our advertising forms (including Facebook and Instagram ads)
We collect your Personal Information for the primary purpose of:
- Responding to enquiries
- Providing our services
- Communicating with current and potential clients
We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use, such as follow-up communication or service-related updates.
You may opt out of marketing communications at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate, explain why we are collecting the information and how we plan to use it.
Sensitive InformationSensitive information is defined in the Privacy Act and includes information such as racial or ethnic origin, political opinions, religious beliefs, health information, or criminal records.
Planimetrics does not collect sensitive information.Third PartiesWhere reasonable and practicable, we will collect your Personal Information only from you. In some circumstances, Personal Information may be collected via third-party platforms used for advertising and lead generation (such as Meta/Facebook).
We take reasonable steps to ensure that any Personal Information received from third parties is handled in accordance with this Privacy Policy.
Disclosure of Personal InformationYour Personal Information may be disclosed in the following circumstances:
- Where you have consented to the disclosure
- Where required or authorised by law
We do not sell, rent, or trade your Personal Information to third parties.
Security of Personal InformationYour Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Some information may be retained for record-keeping and legal purposes for a minimum of 7 years, where required.
Access to your Personal InformationYou may request access to the Personal Information we hold about you and request corrections if needed, subject to certain exceptions.
To request access, please contact us in writing.
Planimetrics will not charge a fee for access requests, but may charge an administrative fee for providing copies of information.
For security reasons, we may require identification before releasing Personal Information.
Maintaining the Quality of your Personal InformationWe take reasonable steps to ensure your Personal Information is accurate, complete, and up to date. If you believe any information we hold is incorrect, please contact us so we can update our records.
Policy UpdatesThis Privacy Policy may be updated from time to time. The current version will always be available on our website.
Privacy Policy Complaints and EnquiriesIf you have any questions or complaints about this Privacy Policy, please contact us at:
PlanimetricsPhone:
0411 200 192 